Shipping & Returns Policy

Mommy’s Market Shipping Policy

Due to high demand and varying product availability, orders may take 2–6 weeks to arrive. We appreciate your patience — we promise it’s worth the wait! Please email us at guestservices@mommysmarket.org if you have any questions. 

 

Mommy’s Market Refund Policy

1. Eligibility for Refunds

We want our customers to be happy with their purchases, but due to the nature of our products, refunds will only be granted under the following conditions:

  • Defective or Damaged Items – You must notify us within 3 days of delivery with clear photos of the damage or defect.

  • Incorrect Item Received – If you received the wrong product, contact us within 3 days of delivery with your order number and photos.

  • Non-Delivery – If your order does not arrive within 60 days of shipping, you are eligible for a full refund. (Once our business grows and shipping systems improve, this timeframe will be reduced — we are committed to transparency with our customers.)

2. Non-Refundable Items

For hygiene, safety, and quality control reasons, the following items are not eligible for return or refund unless defective:

  • Baby feeding products (bottles, pacifiers, breast pumps, etc.)

  • Skincare, cosmetics, or any opened personal care items

  • Clearance and final-sale items

  • Custom or personalized products

3. Return Conditions

  • Items must be unopened, unused, and in original packaging to qualify for a return.

  • Return shipping costs are the responsibility of the customer unless the return is due to our error.

  • Returned items must be shipped within 7 days of return approval.

4. Refund Processing

  • Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.

  • Shipping fees are non-refundable unless the error was ours.

5. How to Request a Refund or Return

Email us at guestservices@mommysmarket.com with:

  • Order number

  • Reason for return/refund request

  • Clear photos (if applicable)

  • Proof of delivery date (tracking information)

6. Fraud & Abuse Prevention

We reserve the right to refuse refunds or returns in cases of:

  • Excessive return requests without valid reason

  • Evidence of product misuse or alteration

  • Orders claimed as “not received” when tracking shows delivery