FAQ
How can I contact Mommy’s Market?
You can email us at guestservices@mommysmarket.org — our friendly customer care team (made up of real moms who understand!) will be happy to help you with whatever you need.
Do you ship worldwide?
Yes! We’re here for moms everywhere.
Where do you ship from?
We ship from our fulfillment centers around the world.
Can I change or cancel my order?
Because we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. After this time, we can’t make changes — but you’re always welcome to return your order for a full refund once it arrives.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time during holidays or sale seasons. Orders are processed Monday through Friday, within 1–3 business days of purchase, and shipped the next day after processing. We do not ship on weekends.
How long will it take to receive my order?
Due to high demand and varying product availability, orders may take 2–6 weeks to arrive. We appreciate your patience — we promise it’s worth the wait!
What if I don’t receive my order?
If your order hasn’t arrived within 60 days of shipping, we’ll gladly issue you a full refund. As our Mommunity grows and we expand our operations, these timelines may change — but we believe in being upfront so you always know what to expect.
Will I be charged customs or taxes?
The prices displayed on our site are tax-free in US Dollars. Depending on your location, you may be responsible for duties, taxes, or customs fees once your order arrives, as determined by your local customs office. These charges are your responsibility and will not be covered by Mommy’s Market. We are not responsible for customs delays in your country. For more information, please contact your local customs office.